**New Life Publications**
29358 Sandburg Way, Hayward, CA 94544, Email: [b.felt@felts.co](mailto:b.felt@felts.co), Phone: 707-931-0111
## Order Processing:
`Orders are processed during regular business days, Monday through Friday, excluding holidays. Please allow time for order review, packaging, and preparation before shipment.
`Processing times may vary depending on product availability, order size, and shipping carrier schedules.
## Shipping Methods:
`New Life Publications ships orders using available standard shipping carriers. Shipping options, delivery times, and costs may vary based on the destination, weight, size, and type of products ordered.
`Shipping charges, when applicable, will be calculated and displayed at checkout or provided before the order is finalized.
## Delivery Times:
`Estimated delivery times depend on the shipping method selected and the destination address. Delivery dates are estimates only and are not guaranteed.
`New Life Publications is not responsible for shipping delays caused by carriers, weather conditions, holidays, incorrect addresses, or circumstances beyond our control.
## Shipping Address Accuracy:
`Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
`New Life Publications is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
## Lost, Delayed, or Damaged Packages:
`Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
`If your package is delayed, lost, or arrives damaged, please contact us as soon as possible at:
**Email:** [b.felt@felts.co](mailto:b.felt@felts.co)
**Phone:** 707-931-0111
`We will do our best to assist you in working with the carrier to resolve the issue.
## Damaged Items:
`If an item arrives damaged, please contact us promptly with your order information and photos of the damaged item and packaging.
`Claims for damaged items must be reported within a reasonable time after delivery so we can review the issue and determine the best possible resolution.
## Local Pickup:
`Local pickup may be available by arrangement. Please contact New Life Publications before placing or picking up an order to confirm availability and pickup instructions.
## International Shipping:
`At this time, New Life Publications primarily serves customers within the United States unless otherwise arranged.
`For international shipping requests, please contact us before placing an order to confirm whether shipping is available to your location and to receive an estimate of shipping costs.
## Incorrect or Returned Packages:
`If a package is returned to New Life Publications because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to pick up the package, the customer may be responsible for additional shipping charges.
`Refunds for returned packages, if approved, may exclude original shipping costs.
## Contact Us:
`For questions about shipping, delivery, or order status, please contact:
**New Life Publications**
29358 Sandburg Way, Hayward, CA 94544, Email: [b.felt@felts.co](mailto:b.felt@felts.co), Phone: 707-931-0111
